We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@drumpump.com. Please note that returns will need to be sent to the following address: 

Drum Pump®

Attn: Returns Department
4500 W. Cortland Ave.
Chicago, IL 60639

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@drumpump.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@drumpump.com.

Drum Pump® hopes you are satisfied with all parts and products.

If you are not completely satisfied with your purchase, you have 15 days to return it for a refund, which will be received via the credit card used for purchase.

What is your return policy?

If for any reason you are not satisfied with your Drum Pump® purchase, the item(s) may be returned within 15 days of purchase by calling 855-GO4-MILT or emailing sales@drumpump.com to obtain a RETURN GOODS AUTHORIZATION number. This number must be clearly written on the outside of the package. If it is not clearly written, Drum Pump® will not accept delivery of the package.

Please package the item(s) and their contents in the original packaging along with your packing slip and securely tape the box for shipping purposes.

To ensure your return, please return the merchandise via ground-only shipping methods. Please mail the item(s) via USPS/Priority Mail or FedEx Ground using a tracking number. Mail the box using traceable ground shipping to:

Drum Pump®

Attn: Returns Department

4500 W. Cortland Ave.

Chicago, IL 60639

We will refund the original shipping & handling on returns if an item is defective or if we made an error; however, if you return the item for any other reason, we will NOT refund the original shipping & handling. Drum Pump® does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

Drum Pump® will issue a refund within 30 business days of receiving and processing your return. The credit should appear on your statement within two billing periods, depending on your billing cycle. Online returns without the original invoice are NOT eligible for exchanges or credit.

I ordered/received the wrong product, should I return it?

If your online order is not as expected, please contact us at 855-GO4-MILT or email at sales@drumpump.com for assistance.

My item arrived damaged. What should I do?

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately at 855-GO4-MILT or email at sales@drumpump.com for assistance.

Please provide the sales order number along with your phone number for the fastest service.